General Conditions

OUR VILLAS AND SERVICES
Our villas for rent in Sri Lanka are very affordable and the site information is complete with the villa description and detail of the services. The price offered includes the villa amenities and services and government tax, unless there is surcharge will be in addition for purposes based on condition applied. We ensure that the full payment is required on the date of your arrival. Please note that we recommend our guests read carefully and understand the terms and condition applied before sending the confirmation. We commit to offer the best rate and services than others or any promotion.

TERM AND CONDITIONS:
A deposit of 50% of full payment is required on confirmation and the balance should be made 30 days before check-in (60 days for peak season).
We require you to proceed the deposit within 5 days after the invoice issued and we consider the payment done based on the date of the transfer made. The payment over due will result the booking release.

Payment by credit card will be converted into local currency based on the rate on the date of payment and bank charge 3% is applicable.
* Please note that some villas require full payment made two months prior to arrival

ATTENTION:
For any condition out of our term, the booking may be cancelled automatically and without prior notice.

REGISTERING UPON YOUR ARRIVAL IN THE VILLA
Following the immigration law in Sri Lanka, on your arrival you will be required to give the copy of your passport to the owner of the villa.

RESERVATION:
Check in time: between 4 pm and 7 pm.
Check out time: Before 12 pm

IMPORTANT
LOST/DAMAGE OF VALUABLE BELONGINGS
SRI LANKA JE T’AIME highly advises to the guest to keep any valuable belongings in the safety box provided in the villa. The agent and the villa are not responsible for any lost occurred in the villa. We require 24 hours notice a confirmation of transferring out time to the airport. SRI LANKA JE T AIME is fully not responsible for any missed or delayed flight.

CLEANNESS AND PET:
All customers must undertake to abide by all local regulation and laws. Places must be left as clean as when you arrive.
Pets are welcome with notice and should be informed in advance to the agent or the owner.

CHANGES AND CANCELLATIONS:
For any change or cancellation after confirmation due to external reason will be considered by the agent.
All requests for changes to bookings must be made in writing and should be informed as early as possible and entitle the reimbursement of full payment that has been made by the customer.

CANCELLATION FEE:
All cancellations must be notified by customer in writing. The cancellation fee is charged according to the following circumstances:

• 20% of the total rental amount if the cancellation is made more than 60 days before the start of the rental period.
• 50% of the total rental amount if the cancellation is made between 30 and 60 days before the start of the rental period.
• 100% of the total rental amount if the cancellation is made between 1 and 29 days before the start of the rental period
• All cancellation periods will be extended by 30 days during peak periods. Date of peak periods may be obtained from SRI LANKA JE T’AIME.
Use of swimming pools: it will be the customers' responsibility to undertake all necessary precautions for the use of these facilities; it is recommended to be well supervised to young children. The customer agrees to entire responsibility for any accident or injured occurred to him and to this family.

RECLAIM:
For all reclaims relating to your rental villa, it is advised to contact Location De Villas SRI LANKA JE T’AIME or send your comment on guest review available on our website www.srilankajetaime.com

PACKAGE:
Detail condition in general, facilities and services, function and event are notified in writing, and SRI LANKA JE T’AIME is fully not responsible for any functions and event not mentioned on it.
The number of guests permitted at a function should be as written on contract or as confirmed. The additional number of guests staying in the villa in the same period should be informed to the owner and the agent is not responsible for any additional charge from the owner.

FACILITIES:
All villas are fully furnished. The owner guarantees for the quality of the furniture are in good condition. Facilities and services of the villas are available in detail of each villa.

ATTENTION:
The customer should not personally interfere for any issue of the swimming pool such as the pump of the pool.

TEAR AND DAMAGE:
The agent is officially not responsible for any tear, damage or loss occurs in the Villa such as water services, electricity, telephone, etc. It is also applicable for any act in private or public functions and event and construction site should not be demonstrated against the agent.

REFUNDABLE DEPOSIT:
In general, for any potential booking, the agent requires a refundable deposit as a guarantee. The deposit must be paid to the owner on the day of arrival and it is used to reimburse the cost of damage, tear or loss. This deposit will be returned on the date of departure. For any damage or tear should be reimbursed on the same day or within 10 days and the cost will be deducted from the refundable deposit.
In some cases, it could possibly cause you to terminate the contract of stay if you do not take an action. SRI LANKA JE T’AIME is not paying the deposit since the customer is fully responsible.

CONVENIENCE AND COMPLAINT:
We draw our customers on an individual condition, and should be applied as different case to the Hotel term and condition or other tourist services.
In certain case, the agent provides detail information in writing concerning facility, service and cancellation fee.
We wish you a good holiday in your villa in Sri Lanka, any complaint should be informed immediately for further appropriate solution and more than 7 (seven) days should not be considered.

TRANSPORTATION:

Agent provides transport services for airport pick up and drop off. However, any problem or inconvenience during the service, it is recommended to speak directly to the agent.

The agent could arrange transportation arrangement such as motorbike or car rental for the customer. Anyhow the customer should contact immediately to the car rental for any reclamation relating to transport services and the car rental will take an action against it or provide immediately alternative transport of equal. The security and insurance of the transportation services is fully responsible of the car rental. In fact, SRI LANKA JE T’AIME shall be ready to assist with professional service at all times.

SRI LANKA JE T’AIME :
Selected and trusted agent: service providers and correspondents with the utmost care and professional team to assist you in travelling choice and good holiday. However, despite our offer and our alertness, the imponderable can happen. In these cases, very rare and whatever the reasons for your claim, you can count on our commitment to make every effort to satisfy you with the highest level of quality.